Lenses and Frames are guaranteed against manufacturer defects for one year after the original date of purchase. The defective portion of the eyewear must be returned for the manufacturer’s warranty to be valid. The manufacturer’s warranty covers any frame or lens defect, however does not cover abuse. Eyewear that is destroyed, lost or stolen is not covered by the warranty.
Examples of covered manufacturer defects include but are not limited to: stress fractures, crazing of lens coatings, delaminating of lenses, lens chipping, and frames breaking at the solder point. Examples of non-covered items include: deep gouges in the lens caused by abuse, scratches due to improper cleaning, dog chewing, cement scraping, or glasses broken by being stepped on.
If a non-covered item occurs within one year of the original purchase, we offer a 50% discount of repair or replacement parts. This discount does not apply to lost or stolen eyewear. The manufacturer’s warranty applies only to private pay patients. If you have used insurance to purchase your eyewear, please refer to your insurer to determine whether a warranty is provided.
At Associated Eye Care we understand that children are harder on their eyewear. So in addition to the manufacturer’s warranty, we extend a one-time remake warranty if scratches on the lenses impair you child’s vision within one year of purchase. The remake will be performed at the discretion of the pediatric physician and/or optician and does not cover lenses that are destroyed.
All prescription lenses are covered under a doctor’s prescription change policy. This policy covers a one-time doctor’s prescription change, valid for 90 days from the original date of purchase.
Periodic maintenance is needed to ensure that your glasses fit properly and provide the best visual correction. Make sure the screws are tight to prevent your lenses from popping out, and clean your glasses properly to avoid scratching the lenses. If you have questions, feel free to ask one of our opticians.