Optical-Customer Service

Guarantee, Follow-up Care and Warranties

30 Day No Risk Guarantee - For 30 days after the date of pick up, if for any reason you are not completely satisfied with your eyewear purchase, we will adjust or repair your eyewear to your satisfaction or replace your eyewear with a new pair of equal value. This guarantee is limited to one exchange. If the replacement pair is of a higher value than your original purchase, you will be responsible for the difference.

Progressive Lens Guarantee - For 60 days after the date of pick up, if you are not completely satisfied with your new progressive lenses we will remake your lenses into a lined multi-focal at no additional charge.

Free Follow up Care – You will receive FREE adjustments, minor repairs, nose pads and cleaning from our Certified Opticians for the life of your eyewear.

Frame and Lens Warranty

Lenses and Frames are guaranteed against manufacturer defects for one year after the original date of purchase. The defective portion of the eyewear must be returned for the manufacturer’s warranty to be valid. The manufacturer’s warranty covers any frame or lens defect and does not cover abuse. Eyewear that is destroyed, lost or stolen is not covered by the warranty.

Examples of covered manufacturer defects include but are not limited to: stress fractures, crazing of lens coatings, delaminating of lenses, lens chipping, and frames breaking at the solder point. Examples of non-covered items include: deep gouges in the lens caused by abuse, scratches due to improper cleaning, dog chewing, cement scraping, or glasses broken by being stepped on.

If a non-covered item occurs within one year of the original purchase, we offer a 50% discount of repair or replacement parts. This discount does not apply to lost or stolen eyewear. The manufacturer’s warranty applies only to private pay patients. If you have used insurance to purchase your eyewear, please refer to your insurer to determine whether a warranty is provided.

Children’s Frame And Lens Warranty

At Associated Eye Care we understand that children are harder on their eyewear. So in addition to the manufacturer’s warranty, we extend a one-time remake warranty if scratches on the lenses impair you child’s vision within
one year of purchase. The remake will be performed at the discretion of the pediatric physician and/or optician and does not cover lenses that are destroyed.

Prescription Changes

All prescription lenses are covered under a doctor’s prescription change policy. This policy covers a one-time doctor’s prescription change, valid for 90 days from the original date of purchase.

Thank you to the readers of the Stillwater Gazette for voting us "Best Optical Shop" in the Readers' Choice Awards!